The Free Text Expander for Customer Support
Canned replies in every help desk. AI adjusts tone to fit each customer. Translate replies into a customer's language on the fly. Works in Zendesk, Intercom, Help Scout, Front, and every other support tool on macOS.
Works in every help desk
TypeFire monitors keystrokes at the macOS layer, so it works in any browser-based help desk, any email reply, any chat tool. No extension to install, no per-app setup.
Help desk not listed? If it has a text input on macOS, TypeFire works in it. The list above is the common ones we hear about.
Six patterns every support team needs
Start with these six and add company-specific ones as you go. Most agents build a library of 40 to 80 snippets in their first month.
Canned replies for FAQs
Top 20 to 50 recurring questions get their own snippet. Resolve a Tier-1 ticket in one keystroke instead of one minute of typing.
Type "zfaq1" and the canned answer for the most common question pastes in.
Escalation templates
Standard escalation message with the right cc list, severity classification, and internal note format. Move tickets up the tier ladder without rewriting the framing.
Type "zesc" and an escalation template appears with the on-call engineer pre-filled.
Refund and credit confirmations
Approved refund message, store credit issued message, partial refund message. Each one a separate snippet so the right tone matches the action.
Type "zref" and the refund confirmation template appears ready for the amount.
Troubleshooting steps
Multi-step diagnostic guides as rich-text snippets with numbered steps. No more retyping the same five-step reset instructions twenty times a day.
Type "ztrb1" and a five-step troubleshooting guide pastes in with formatting preserved.
Polite hold messages
While you check on something, the customer needs to know. Standard hold message keeps tone consistent across the team.
Type "zhold" and a brief professional hold message appears.
Internal handoff notes
Engineering handoff template, billing handoff template, account management handoff template. Standardize what context gets passed between teams.
Type "zhand-eng" and an engineering handoff template appears with placeholder fields.
AI adjusts tone for each customer
Canned replies fix the speed problem but create a tone problem. Every customer gets the same words, even when the situation is different. TypeFire AI tokens let you keep your canonical reply but adjust the tone on the fly for the customer in front of you.
{{ai:custom:make this more empathetic, this customer is frustrated}}For escalations, missed SLAs, or customers who are clearly upset.
{{ai:custom:make this more formal, this is an enterprise customer}}For enterprise contracts and senior stakeholders.
{{ai:custom:make this more casual and friendly}}For consumer products and informal customer relationships.
{{ai:translate:es}}Translate any reply into the customer's language at paste time.
Five AI provider options including Apple Intelligence (free, on-device), Gemini free tier, and local Ollama. Bring your own keys for Claude or OpenAI.
Built for the way support teams actually work
Multiple help desks, fast context switching, tone matching, multi-language, no IT involvement required.
Works in every help desk
Zendesk, Intercom, Help Scout, Front, Freshdesk, and twenty more. Your template library is portable across platforms when your company switches tools.
Multi-language support built in
Translate replies on the fly with {{ai:translate}}. Or keep separate snippets per language. The app interface itself is localized into 8 languages.
AI tone matching
One canned reply, infinite tone variations. Empathetic, formal, casual, concise. The AI rewrites in seconds, you stay in flow.
Cuts repeat-ticket time
Agents handling the same 20 FAQs all day save 30 to 60 minutes per day by triggering canned replies instead of retyping them.
Free for the whole team
No per-seat licensing. A 20-person support team installs TypeFire on 20 Macs for $0. Compare to TextExpander at $800 per year for that team.
Templates stay yours
Snippets are plain Markdown files. No vendor lock-in. Sync a shared folder through git, Dropbox, or Drive to keep team templates canonical.
Frequently asked questions
Common questions from customer support teams evaluating TypeFire.
Resolve tickets faster
Get TypeFire, build your canned-reply library once, and trigger it everywhere your customers reach you. Free for every agent on your team.
Free forever · macOS 12+ · works in every help desk