Guest Communication
Pre-arrival, during-stay, and post-checkout guest messages.
Formal Guide
Hi {{cursor}},
Thank you for your patience while we reviewed formal guide.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
Please let me know if you have any questions or if there is anything else I can help with.
Best regardsFriendly Brief
Friendly Brief
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of friendly brief]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]Brief Draft
Hi {{cursor}},
Quick update on brief draft:
[Key information]
Let me know if you have any questions.
BestDetailed Format
Detailed Format
Date: {{date}}
Status: [Active/Pending/Complete]
Owner: {{cursor}}
Description:
[Detailed description of detailed format]
Key Points:
- [Point 1]
- [Point 2]
- [Point 3]
Timeline:
- Start: [Date]
- Milestone 1: [Date]
- Completion: [Date]
Notes:
[Additional information]Professional Notice
Hi {{cursor}},
Thank you for reaching out regarding professional notice.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
I look forward to hearing from you. Feel free to reply to this message or schedule a call.
Best regardsQuick Message
Quick Message
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of quick message]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]Comprehensive Communication
Hi {{cursor}},
Quick update on comprehensive communication:
[Key information]
Let me know if you have any questions.
BestCustomized Reminder
Customized Reminder
Date: {{date}}
Status: [Active/Pending/Complete]
Owner: {{cursor}}
Description:
[Detailed description of customized reminder]
Key Points:
- [Point 1]
- [Point 2]
- [Point 3]
Timeline:
- Start: [Date]
- Milestone 1: [Date]
- Completion: [Date]
Notes:
[Additional information]Template Confirmation
Hi {{cursor}},
Thank you for reaching out regarding template confirmation.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
Thank you for your time and attention. I will follow up if I do not hear back by [date].
Best regardsBasic Report
Basic Report
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of basic report]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]When to use this template
- Pre-arrival welcome 2-3 days before check-in with logistics, recommendations, and any pre-orders available.
- Mid-stay check-in (day 2 or 3 for longer stays) confirming everything is good and offering to address issues before they become reviews.
- Post-checkout thank-you with the receipt, the path to leave a review, and an invitation to come back.
Customize for your workflow
- Personalize by booking type if you can. Business travelers want different info than vacationers; couples and families have different needs.
- Mid-stay outreach catches issues early. A guest who flags a problem on day 2 has a chance to enjoy the rest of the stay; finding out from a review is too late.
Common questions
Email or property messaging app?
Email for formal communications. App or SMS for time-sensitive day-of updates. Both work; just don't duplicate the same message in both channels.
How personal should guest emails sound?
Warm and specific. 'I hope you enjoyed yesterday's wine tasting' (referencing what they did) lands; generic 'hope your stay is going well' doesn't.
Related reading
More Travel & Hospitality Templates
Booking Confirmations
Reservation confirmation templates for hotels, tours, and travel.
9 snippetsItinerary Templates
Day-by-day travel itinerary and activity schedule formats.
8 snippetsReview Request Templates
Post-stay review solicitation and feedback collection templates.
8 snippetsCancellation and Refund
Booking cancellation processing and refund communication templates.
9 snippetsConcierge Responses
Guest inquiry responses for dining, activities, and local recommendations.
10 snippetsUse these snippets in TypeFire
Download the template pack, drop the .md files into your TypeFire snippets folder, and start expanding with abbreviations instantly.