Concierge Responses
Guest inquiry responses for dining, activities, and local recommendations.
Friendly Summary
Hi {{cursor}},
I wanted to bring something important to your attention regarding friendly summary.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
Thank you for your time and attention. I will follow up if I do not hear back by [date].
Best regardsBrief Alert
Brief Alert
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of brief alert]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]Detailed Note
Hi {{cursor}},
Quick update on detailed note:
[Key information]
Let me know if you have any questions.
BestProfessional Memo
Professional Memo
Date: {{date}}
Status: [Active/Pending/Complete]
Owner: {{cursor}}
Description:
[Detailed description of professional memo]
Key Points:
- [Point 1]
- [Point 2]
- [Point 3]
Timeline:
- Start: [Date]
- Milestone 1: [Date]
- Completion: [Date]
Notes:
[Additional information]Quick Version
Hi {{cursor}},
Thank you for your patience while we reviewed quick version.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
Thank you for your time and attention. I will follow up if I do not hear back by [date].
Best regardsComprehensive Response
Comprehensive Response
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of comprehensive response]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]Customized Update
Hi {{cursor}},
Quick update on customized update:
[Key information]
Let me know if you have any questions.
BestTemplate Template
Template Template
Date: {{date}}
Status: [Active/Pending/Complete]
Owner: {{cursor}}
Description:
[Detailed description of template template]
Key Points:
- [Point 1]
- [Point 2]
- [Point 3]
Timeline:
- Start: [Date]
- Milestone 1: [Date]
- Completion: [Date]
Notes:
[Additional information]Basic Notification
Hi {{cursor}},
I hope this message finds you well. I wanted to share an update about basic notification.
Here are the key details:
- [Detail 1]: [Specific information]
- [Detail 2]: [Specific information]
- [Detail 3]: [Specific information]
Please review the above and let me know if you have any questions or need additional information.
Thank you for your time and attention. I will follow up if I do not hear back by [date].
Best regardsAdvanced Request
Advanced Request
Date: {{date}}
Prepared by: {{cursor}}
Summary:
[Brief overview of advanced request]
Details:
1. [Key point or finding]
2. [Key point or finding]
3. [Key point or finding]
Action Items:
- [Action item 1] - Due: [Date]
- [Action item 2] - Due: [Date]
- [Action item 3] - Due: [Date]
Next Steps:
[Description of what happens next]
Notes:
[Additional context or considerations]When to use this template
- Common dining recommendation responses by neighborhood, cuisine, or price range.
- Activity suggestions for the most-asked categories: family-friendly, romantic, outdoor, rainy-day.
- Reservation booking on the guest's behalf when they ask for help with restaurants or tours.
Customize for your workflow
- Keep recommendations specific. 'Try X cafe — best espresso in the neighborhood, opens at 7' beats generic 'lots of cafes nearby'.
- Update recommendations seasonally. Closed restaurants and changed hours embarrass you when guests show up.
Common questions
Should I make reservations for guests or just recommend?
For high-end properties, making the reservation is part of the service. For self-service properties, links and tips are enough.
How fast should concierge replies happen?
Within an hour during business hours. Guests waiting for a dining recommendation don't wait — they Google instead, and the moment passes.
Related reading
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