Satisfaction Survey

Hi there,

Your support ticket has been resolved. We would love to hear how we did.

Could you take 30 seconds to rate your experience?

[Link to survey]

Your feedback helps us improve our support quality. Whether it was great or could use improvement, we want to hear it.

Thank you for your time!

Best,
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Hi there,

It has been [X months] since you started using [Product Name] and we would love to check in.

How satisfied are you with your experience so far? This quick survey takes about 2 minutes:

[Survey link]

Your responses are confidential and go directly to our product and support teams. We use this data to decide what to improve next, so your voice genuinely matters.

As a thank you for completing the survey, [incentive if applicable].

Best,
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Hi there,

One quick question: On a scale of 0-10, how likely are you to recommend [Product Name] to a friend or colleague?

[NPS survey link]

It takes less than 15 seconds. Your answer helps us understand how we are doing and where we need to improve.

Thank you!

Best,
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Hi there,

You recently completed onboarding and we would love to know how it went. Could you answer a few quick questions?

1. How easy was the setup process? (1-5)
2. Did our documentation answer your questions? (Yes / Partially / No)
3. How confident do you feel using [Product Name]? (1-5)
4. What could we improve about the onboarding experience?

Just reply to this email with your answers or click here for the full survey: [Link]

Your feedback directly improves the experience for future customers.

Best,
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Hi there,

Happy anniversary! You have been using [Product Name] for [X] year(s) and we would love to hear how things are going.

Our annual satisfaction survey helps us:
- Understand what you love and what frustrates you
- Prioritize features and improvements
- Measure how we have improved over the past year

The survey takes about 5 minutes: [Survey link]

Every response is reviewed by our leadership team. Your feedback directly shapes our product roadmap for the next year.

Thank you for being a loyal customer.

Best,
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Hi there,

We noticed you have been using [feature name] and we would love your feedback on it specifically.

A few quick questions:
1. How useful is [feature name] for your workflow? (Very useful / Somewhat useful / Not useful)
2. What do you like most about it?
3. What would you change or improve?
4. How often do you use it? (Daily / Weekly / Monthly / Rarely)

Just reply with your answers or complete the full survey here: [Link]

Your input helps us decide where to invest our development effort next.

Best,
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Hi there,

A quick reminder - we sent a satisfaction survey a few days ago and would love to hear from you. It only takes about [X] minutes.

[Survey link]

If you have already completed it, please disregard this message. And if you had trouble accessing the survey, just reply and I will help.

Your feedback truly matters to us. Thank you!

Best,
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Hi there,

Thank you for your recent purchase! We would love to know how the experience was.

Quick survey (1 minute):
1. How easy was the purchasing process? (1-5)
2. Did you find the pricing clear and fair? (Yes / No)
3. Was there anything confusing or frustrating?
4. Would you purchase from us again? (Definitely / Probably / Unsure / Unlikely)

Just reply with your answers or use this link: [Survey link]

Every response helps us improve the experience for you and future customers.

Best,
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Hi there,

Your recent support interaction (Ticket: {{clipboard}}) has been resolved. We would appreciate a quick rating.

Please rate the following (1-5):
- Response time: How quickly did we respond?
- Knowledge: Did the agent understand your issue?
- Resolution: Was your issue fully resolved?
- Communication: Was the agent clear and helpful?
- Overall satisfaction: How would you rate the experience?

[Survey link]

Your feedback helps us train our team and improve our support quality.

Thank you!

Best,
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Hi there,

We noticed you have not logged in for a while and wanted to check in. Is everything okay?

We would love to understand how we can serve you better. Could you take a minute to answer:

1. What originally attracted you to [Product Name]?
2. Has anything changed that made you use it less?
3. Is there a feature or improvement that would bring you back?
4. Would you be open to a quick call to discuss? (Optional)

Just reply with your thoughts - even a one-line response helps.

We miss having you as an active user and want to make sure we are meeting your needs.

Best,
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Hi there,

Thank you for completing our recent NPS survey. Your score and comments have been shared with our team.

Based on your feedback, I wanted to follow up personally. You mentioned {{clipboard}} and I want to make sure we address that properly.

Here is what we are doing:
- Your feedback has been logged as a priority item
- Our [product/support] team is reviewing it this week
- I will personally follow up with you once we have an update

If you have additional thoughts or would like to elaborate on your response, please feel free to reply to this email. Every detail helps us improve.

We take your rating seriously and are committed to earning a higher score next time.

Best,
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Hi there,

Thank you for your initial feedback. Based on your responses, we would love to dive a little deeper into your experience.

We have prepared a more detailed survey that covers:
- Specific features you use most and least
- Your workflow and how [Product Name] fits into it
- Areas where you feel we could improve
- Ideas for new features or changes

The survey takes about 7-10 minutes: [Detailed survey link]

As a thank you for your time, everyone who completes the detailed survey will receive [incentive - e.g., a $10 gift card, one month free, etc.].

The survey closes on [date], so please complete it at your convenience before then.

Best,
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Hi there,

We are glad to hear that you are having a positive experience with [Product Name]! If you have a moment, it would mean a lot to our team if you could share your thoughts on one of these review platforms:

- G2: [Link]
- Capterra: [Link]
- Trustpilot: [Link]
- Product Hunt: [Link]

A review does not need to be long - even a sentence or two about what you like most is incredibly helpful. Your honest experience helps other teams and individuals discover whether [Product Name] is right for them.

If you have already left a review, thank you so much! And if you have any feedback you would prefer to share privately, just reply to this email instead.

Best,
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