Re-engagement Campaigns
Win-back emails for inactive subscribers and lapsed customers.
We Miss You
Subject: It has been a while, {{cursor}}
Hi there,
We noticed you have not opened our emails recently, and we miss you.
Here is what you have been missing:
- [Update 1]
- [Update 2]
- [Update 3]
Want to stay in the loop? [CTA to re-engage]
If you would rather not hear from us, no hard feelings: [Unsubscribe link]
[Name]Win-Back Offer
Subject: Come back - Here is [X]% off on us
Hi {{cursor}},
We would love to have you back. As a thank you for being a previous customer, here is an exclusive [X]% off your next order.
Use code: [CODE]
Expires: [Date]
Shop now: [CTA]
We have made some big improvements since your last visit.
[Name]What Changed Survey
Subject: Quick question - Did we do something wrong?
Hi {{cursor}},
I noticed you stopped using [Product] and I wanted to understand why. Your feedback would mean a lot.
It will take less than 60 seconds:
[Survey Link]
Whether it was something we did or just a change in priorities, I would love to know so we can improve.
Thank you,
[Name]Feature Update Win-Back
Subject: [Product] has changed a lot - Take another look
Hi {{cursor}},
Since you last used [Product], we have shipped some major updates:
- [New Feature 1] - [benefit]
- [New Feature 2] - [benefit]
- [Improvement] - [benefit]
We think you will be pleasantly surprised. Come take another look: [CTA]
Your account is still active and ready to go.
[Name]Final Notice
Subject: Should we keep you on the list?
Hi {{cursor}},
We have not heard from you in a while, and we want to respect your inbox.
If you still want to receive emails from us, just click below:
[Stay Subscribed CTA]
If we do not hear from you by [date], we will remove you from our list. No hard feelings.
Either way, thank you for being part of our community.
[Name]Personal Note Win-Back
Subject: A personal note from [Founder Name]
Hi {{cursor}},
This is [Name], the founder of [Company]. I am writing to you personally because I noticed you have not been around lately.
I started [Company] because [mission/purpose], and I want to make sure we are delivering on that promise for you.
If something was not right, I would love to hear about it. Just reply to this email - it comes directly to me.
Thank you,
[Name]Social Proof Win-Back
Subject: See why [X,000] people came back to [Product]
Hi {{cursor}},
Did you know that [X,000] people who left [Product] have come back in the last [timeframe]?
Here is why:
"[Testimonial 1]" - [Name]
"[Testimonial 2]" - [Name]
Give it another try: [CTA]
We think you will like what you see.
[Name]Account Expiration Warning
Subject: Your [Product] account will be deactivated on [Date]
Hi {{cursor}},
Just a heads up - due to inactivity, your [Product] account will be deactivated on [date].
Here is what that means:
- Your data will be [archived/deleted]
- Your [settings/preferences] will be lost
- You will need to create a new account to return
To keep your account active, just log in before [date]: [CTA]
Need help? We are here for you.
[Name]When to use this template
- Subscriber hasn't opened in 60-90 days. Light 'we miss you' email with a single link to recent best content.
- Lapsed customer who churned 6+ months ago. Acknowledge the gap, share what's changed, give a specific reason to reconsider.
- Pre-suspension cleanup email asking 'do you still want to be on this list?' with one-click confirm or unsubscribe.
Customize for your workflow
- Be honest about the gap. 'It's been a while since you've opened anything from us' is more disarming than pretending nothing happened.
- Always pair re-engagement with a sunset: if they don't engage with the win-back, suppress them. List hygiene matters more than list size for deliverability.
Common questions
How many re-engagement attempts before sunsetting?
Two to three over a couple of weeks. Drag it out longer and you're hurting your sender reputation by emailing dead addresses.
Should I offer a discount in win-back emails?
For e-commerce, often yes. For SaaS, the discount usually isn't the issue. Show them what's new and improved instead.
Related reading
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