VPN Setup Guides
VPN configuration instructions for different platforms.
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Best regardsWhen to use this template
- Remote employee onboarding where VPN is required from day 1. Send the setup guide with their welcome email so they can connect before their first 1:1.
- Replying to repeat 'how do I connect to the VPN?' tickets with platform-specific instructions (macOS, Windows, mobile).
- Migration to a new VPN provider where the entire org needs reconfiguration. Same template, sent in waves.
Customize for your workflow
- Pre-fill the actual server addresses, ports, and config file location for your specific VPN product. Generic guides force users to come back asking.
- Include a 'how do I know it's working?' section. A specific test (resolve internal hostname, ping a private IP) confirms it more reliably than 'try opening an internal page'.
Common questions
Should I include the VPN config file in the email?
Only if encrypted or behind your IT portal. Plain-text config files in email get forwarded, archived, and exposed.
What about split-tunnel vs full-tunnel?
Document whichever your security policy requires. Users with the wrong setting may have working VPN but fail security audits later.
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